30 Day Lowest Price Guarantee
Our goal is your total satisfaction.
You're guaranteed the lowest price from Guitar Center. Period. If at any time within 30 days of your purchase from us, you find the identical item in stock and advertised by any other authorized dealer at a price lower than what you paid, Guitar Center will fully protect you. Just bring in that dealer's ad, along with your original Guitar Center receipt, and we'll gladly refund you 100% of the difference, plus another 10% of that difference. We will also do the same for you at the time of purchase. We will match our own lower price if we advertise it for less than you paid within 30 days of your purchase. For Internet requests, please contact us at online support or call 1-866-498-7882.
For purposes of this offer, an "authorized U.S. dealer" includes only bona fide online or bricks and mortar retailers whose business is the sale of first quality musical instruments, equipment and accessories which are authorized by substantially all of the manufacturers whose items they sell, including the item at issue. Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized U.S. dealer. Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open box items, limited quantity items, closeouts, bundles, misprints, auctions and auction sites, rebates or deferred savings, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price matched items. Photocopies of ads or receipts will not be accepted as verification.
30 Day Satisfaction Guarantee
If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days (14 days on certain items, see below*), and we'll give you a full refund. It's that simple. Just bring it back to any Guitar Center location, along with your receipt, manual and all original packaging for exchange or refund.**
For online returns please call 1-866-498-7882 to obtain a return authorization.
Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, tubes and leased purchases are also exempt, as are any items special ordered from a manufacturer for a specific customer. Any other product exceptions will be noted on customer receipts at time of purchase. "All original packaging" includes cables, power adapters, manuals, blank warranty cards, etc..., as well as the actual packaging.
*There is a 14-day return period on the following items:
Recording devices - multitrack and mixdown, DJ mixers, turntables, and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines and lighting effects.
**There is a 15% restocking fee on open-box returns.
Manufacturer's Suggested Retail Price/List Price ("MSRP") is the suggested retail selling price of a product provided to us by manufacturers. We may commonly sell products at prices lower than MSRP and, for any given product, no sales may have occurred at MSRP. MSRP is a benchmark to compare our discounts from MSRP to pricing offered by other retailers. Whether other retailers sell at MSRP will vary by product, geographic location, type of store, and over time. Although we periodically update the MSRPs posted in our stores, direct mail offerings and on our website as we receive them, in some cases manufacturers may change a suggested retail price without notice to us. Please contact the manufacturer of a specific product for the most up-to-date MSRP information. MSRPs quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MSRP and, for any given product, no sales may have occurred at MSRP. Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
At Guitar Center, we are committed to making the repair process as easy as possible for our customers. Guitar Center provides repair services through a variety of methods including: in-store repair facilities (some of which are owned and operated by Guitar Center and some of which operate as independent licensees); outside service centers which regularly provide offsite repairs; and, at times, we may refer you to a local independent repair service center. In any case, Guitar Center accepts no responsibility for loss or damage to any customer owned merchandise which was not directly caused by our repairs or handling. The customer is fully responsible for all charges incurred, including but not limited to, freight to and from the repair service center, parts, labor, local tax, handling fee and surcharge/estimate fee (if any). Merchandise not picked up (and paid for) within 90 days after notification (using the contact information provided to us) of completed repairs will be considered abandoned by Guitar Center.
CASH REFUND POLICY
Refunds for cash purchases over $25.00 will be made by check.
SPECIAL LIMITED EDITION AND VINTAGE MUSICAL INSTRUMENT DEPOSITS AND/OR PREORDERS
Guitar Center regularly offers both vintage and special limited edition musical instruments to the public. Because the supply is extremely limited on these instruments and demand is often far beyond the supply, all deposits, credit on account and preorders of vintage and/or special edition musical instruments are still strictly subject to availability. The prepayment of a deposit does not guarantee that you have purchased or will receive the instrument; it merely establishes that you are on the priority list for that instrument, subject to availability. If you have placed a deposit, credit on account and/or preorder of one of these vintage and/or special limited edition musical instruments and we are not able to deliver the instrument to you due to its limited availability, we will offer you a full refund of your deposit.